How We Can Help

We are the only UK claims management company who have a specialism in helping customers appeal declined insurance claims.

If you have been declined while trying to claim on a life insurance, critical illness, or income protection policy then we can help. We also help with all other financial service complaints, for example, miss-sold pensions and insurance cover. We are authorised and regulated by the FCA (FRN925979).

We are true professionals with extensive knowledge of the financial sector and its inner workings. We have professionals whose knowledge of medical conditions and financial products gives us the perfect blend of experience to handle your claim.

We understand the impact of bereavement and ill health and our consultants have experience of handling claims in a sensitive and professional manner. Our aim is to put the best possible case forward for you, ensuring you are fully represented and given the best possible chance of success. To do so we undertake a full fact find making sure we fully understand you circumstances.

Our Approach

It's often difficult to pursue complaints due to ill health or bereavement and this can lead to a lasting impact financially for you and your family. We aim to take the pressure off you by offering a bespoke, professional service that will seek the compensation you are entitled to.

  • Step 1: Contact us by telephone on 0333 050 8792

    We will initially assess your claim over the phone that takes around 15 to 20 minutes. It's often worth having any relevant paperwork handy as we'll need to go through this.

  • If we decide to accept your claim, we'll send our customer information pack. This will include documentation that you need to read carefully, sign, and return. We will also include our letter of authority which you and any other party that's on the policy will need to sign. We may also need you to send in supporting documentation, including your identification.

  • Once we receive all your information back we can start to formalise your claim. At this point, you have 14 days to cancel free of charge. We're normally ready to submit your complaint within around a couple of days after receiving this information, sometimes we do require additional information from 3rd parties like financial advisers, medical professions and insurance companies.

  • After we've submitted your complaint we receive a final response and resolution within 8 weeks. Sometimes we will take your case to the regulator, such as the Financial, Pension Ombudsman or Financial Services Compensation Scheme.

  • Remember we don't charge any fees if your claim isn't successful. Our fee if we are successful is 20% plus VAT on the amount you receive. There are free alternatives that can support you to make your claim and you are not required to use our service. For more information please see our terms and conditions.

 

Get In Touch

If you have been declined while trying to claim on a life insurance, critical illness, or income protection policy then we can help. We also help with all other financial service complaints, for example, miss-sold pensions and insurance cover.

Book An Appointment