Claiming Life insurance

Why not let Resolute Claims manage your Life Insurance claim?
From start to finish we will take care of everything, allowing you to focus on what is important in life.

Claiming on Life Insurance

If you need help claiming on a Life Insurance policy, Resolute Claims offer a dedicated service that will take care of every aspect of your claim. What can at times be a very lengthy and complex claims process will be taken over by us, ensuring you have the time to focus on what matters most. We will provide regular updates and chase insurance companies for all the information.

The main benefit of using our service is that it gives you time back and allows you to focus on spending time with your family and making essential arrangements. You can be assured that your claim is in excellent hands with our experienced and skilled advisers there for you every step of the way.

How to Claim on Life Insurance

Of course, you can make a claim on Life Insurance yourself. You can visit our FAQ page here for more information on what to expect.

Help Claiming on Life Insurance

Resolute are experts in the field of insurance claims. We help customers in two primary areas. Firstly, we help customers who claims have been rejected by insurance companies unfairly. Secondly, we help customers with their initial claims. The benefit of this is that we can identify and address any concerns the insurance company may have before they become an issue.

We work for you, not the insurance company so we are always looking out for your best interests and strive to get you the best outcome possible.

What Will Resolute Claims Do?

When you call Resolute Claims (or book an appointment here for a call back) you will be assigned an individual claims consultant. Their role is to manage every aspect of your claim, provide regular updates on how your claim is progressing and be the main point of contact if you have any questions.

We will fill in all forms and speak to the insurance company on your behalf. We will regularly chase for information to be assessed and make sure they are no unnecessary delays.

What Information Do You Need to Claim On My Life Insurance?

Your claims consultant will explain exactly what we need on the call, but this might include:

  • Confirmation of the executor of the estate (letters of administration or a copy of the will)
  • Copy of the Death Certificate
  • GP and Consultant’s (if there was one) details
  • Two forms of ID for the person contacting us
  • Details of the Insurance Policy (Policy schedule or any correspondence from the insurer)

This information will ensure that your claim proceeds smoothly and is assessed as quickly as possible.


To give people flexibility we offer two charging structures that are designed to suit our customer’s individual needs. Customers can either pay an upfront fee or chose to work on a no win no fee basis. This means if we are not successful in making a claim, you do not have to pay us anything.

We would always suggest speaking to friends and family before deciding what to do next.

If you would like to find out more about our fees and charges, they can be found here (under the help to claim table).

Time Frames

The average timeframe, from making a Life Insurance claim to receiving the funds, can vary depending on the complexity of the case. In our experience claims can be as quick as three weeks or as long as twelve weeks.

The length of time depends on several factors. For instance, some insurance companies are taking thirty working days (that’s six weeks!) to assess any medical information that comes in. Additionally, some GPs and Consultants are taking four to six weeks to issue medical reports. This can cause additional time to be added to your claim.

We will gather as much information as possible at the start of your claim to make sure needless delays are reduced and that the claims process is as efficient as possible.

What To Do Next

If you are interested in our service, you can speak to one of our consultants for free information and guidance on 0333 050 8792. You can also chat with a consultant online using our webchat function or book an appointment here.


Useful Links

Claim Life Insurance Aviva Claim Life Insurance Legal and General Claim Life Insurance Zurich
Phone: 0800 015 1142 Phone: 0800 137 101 Phone: 0370 243 0827
Claim Life Insurance AIG Claim Life Insurance LV Claim Life Insurance Vitality Life
Phone: 0345 600 1815 Phone: 0800 756 5869 or 0800 550 050 Phone: 0345 601 0072
Scottish Widows
Phone: 0345 601 4839

Get In Touch

Thinking of Making a New Insurance Claim? We offer a free initial guidance and information service to discuss the claims process, what to expect and what information you will need before a claim can be made. Alternatively, you can let us take care of your claim on your behalf.

Book An Appointment