Who Are We

Resolute Claims are a specialist financial services consultancy firm that specialise in helping customers appeal declined or rejected insurance claims and make insurance complaints.

We specialise in personal insurance products and our service covers declined claims on:

  • Life Insurance
  • Critical Illness Insurance
  • Income Protection
  • Total Permanent Disability
  • Terminal Illness

We offer a free review service where we will check every aspect of your claim to ensure that you have been treated fairly. This means reviewing all the information relating to your case and honestly telling you what we think. If we believe you have been unfairly treated we can act on your behalf, and draw on our experience and expertise to try and achieve the best possible outcome for you.

As an organisation, we believe it is essential that your insurance company make the right decision when assessing your claim. Often you and your family’s financial security depends on a successful claim being made. Many people feel they have been treated unfairly by insurance companies, whether your claim has been declined for non-disclosure or an illness hasn’t met the insurance companies’ ‘criteria’, we’re here to help.

At Resolute we represent some of the most vulnerable customers in the financial service industry, ensuring they get fair representation and an outcome they deserve. As such we have a very personal and bespoke service. We understand the frustrations of making an insurance claim, being kept in the dark, no regular updates, no one getting back to you, paperwork going missing etc. At Resolute we offer regular updates and promise to respond to any emails or correspondence within three working hours. We will also ensure that any information we receive relating to your case is actioned within 48 hours.

So even if you would just like a friendly chat to discuss you claim or would like us to become more involved, speak to us today on 0333 050 8792 (local rate and inclusive of minutes on mobiles), email claims@resclaims.co.uk or book an appointment to speak with one of our consultants here.

 

About Us

At Resolute Claims we specialise in helping customers who have attempted to claim on Life, Critical Illness, Total Permanent Disability or Income Protection insurance and have unfortunately been rejected. The reasons this can happen vary from case to case and as such we take a unique and bespoke approach for each of our customers.

We understand that when you have lost a loved one or are suffering from ill health, the last thing you need is financial hardship. Understanding complex insurance jargon and regulations can be tough at the best of times.

We are not a “light touch service” that simply send copy and paste complaints to financial service providers. Each claim we make takes hours of research and investigation before your insurance complaint is ready to go. We want to give your insurance complaint the best possible chance of success. Resolute Claims are confident our service will not be beaten either. We are not an organisation that simply wants a large volume of claims and our advisers are only given a certain amount of cases that allow them to focus exclusively on providing you a great service and working towards a positive outcome. We offer bespoke solutions to clients such as regular updates, dedicated advisers (who you can always reach) and fast response times (within an hour) to any enquiry you have.

As such, this level of service is reflective of our fees. The amount of investigation and work that goes into building the strongest possible case is substantial. We also work on a no win no fee basis which means if we advocate on your behalf, we truly believe there is a strong case to be made for your claim.

Resolute Claims believe in fairness and transparency and will always let you know how much something will cost before you commit to using our services. If you have any questions about our service or how much it costs, please speak with one of our representatives today on 0333 050 8792 (local rate number).

To learn more about how we can help you appeal a declined insurance claim here.

Get In Touch

If you have been declined while trying to claim on a life insurance, critical illness, or income protection policy then we can help. We also help with all other financial service complaints, for example, mis-sold pensions and insurance cover.

Book An Appointment

Our Services

Resolute Claims can help with all areas of financial complaints. We specialise in helping people with rejected life and critical illness claims but can also help with, mis-sold pensions, mortgage mis-sales, helping to claim on an insurance policy and general financial complaints.


We have a wide range of expertise to help support you to a successful outcome. Why not click on the links below to see how we can help, or book an appointment to speak to one of our investigators.

Making a Claim on an Insurance Policy

We understand that making a claim on an insurance policy can be stressful, we can make a claim on your behalf.

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Declined Total Permanent Disability Claims

At Resolute Claims we have experts in various areas of insurance including Total Permanent Disability claims.

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Declined Life Insurance Claims

Being declined a life insurance payout can have a serious impact, not only on your finances but also on your standard of living.

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Declined Critical Insurance Claims

Having to live with a serious medical condition should mean that your sole focus should be on your health and getting better.

Read More

Pensions Complaints

Some people have suffered devastating financial losses on their pensions which they have spent their entire working lives saving for.

Read More

General Financial Complaints

Do you feel you've been treated unfairly by the financial services industry? We have experts that can help you.

Read More

Book an Appointment

Discuss a declined insurance claim
New Customer Consultation

To discuss a new claim

30 min

Book Now
Discuss an existing insurance claim
Existing Customer Call Back

For updates on existing claims

15 min

Book Now
3rd Party Referrals
3rd Party Referrals

Booking appointment for existing 3rd party referring partners
30 min

Book Now

Rejected Critical Illness Insurance Claims

Have you been declined while trying to claim on a Critical Illness Policy?

If you or a loved one has tried to claim on a Critical Illness policy, you are likely to know how hard the process can be. At a time in your life where the focus should be on your health, you're forced to go through the additional stress of managing financially.

A declined Critical Illness claim can cause massive upheaval to you and your family, even putting your home at risk. Claims are declined for many different reasons but two of the most common are firstly, you not meeting the insurance companies’ 'definition' of a medical condition like cancer or secondly, non-disclosure of pre-existing conditions.

We have found in some cases these have been wrongly levied at customers, in others customers have been potentially mis-sold policies, meaning they have been treated unfairly. With our unique knowledge of the industry, we have a high success rate for achieving a positive outcome. You can find more about how we can help here.

 
 

Declined Life Insurance Claims

Have you tried to claim on life cover for a loved one and been declined?

Claiming on life cover is often the last thing on your mind when you have lost a loved one. It can seem daunting to claim whilst also having lots of other paperwork to complete. The financial impact and hardship faced due to a declined Life insurance claim can be significant. You may be relying on an insurance pay-out.

No matter the reason we are here to make sure that the insurance company processed your claim correctly. If you would like more information on how we can help you appeal a Life Insurance claim, you can click here, call us on 0333 050 8792 or book an appointment.

Total Permanent Disability

Declined Total Permanent Disability Claim

When you’ve been diagnosed with an illness that makes you unable to work or carry out daily living tasks, you may have tried to claim on your Total Permanent Disability (TPD) cover. If you have had a declined Total Permanent Disability claim it can be extremely frustrating. Most of our customers feel like they have jumped through numerous hoops just to be told by their insurance company their claim has been rejected.

ABI figures suggest that TPD claims only have a 65% success rate. Around 20-30% of all our claims involve TPD cover and we have an excellent success rate in helping people achieve a positive outcome. For more information how we can help you can click here, call us on 0333 050 8792 or book an appointment with one of our advisers.