How We Can Help with New Insurance Claims

Resolute Claims have dedicated experts who specialise in making new insurance claims. We take care of everything from filling out the claim forms, obtaining the necessary information, speaking with the insurance company and arranging the funds to be transferred directly to you.

You will be assigned a specialist insurance expert (depending on the type of insurance you have) when you first contact us and have direct access to them during your claims journey. They will take ownership of every aspect of the claim and ensure you are informed every step of the way.

Why Use Resolute?

Resolute have a wealth of experience in helping customers make successful claims on their Life, Critical Illness, Total Permanent Disability and Income Protection Insurance. We work for you, not the insurance provider and our sole aim is to get a successful outcome from your claim. To find out more about the services we offer, click here.

The Next Steps

As soon as you call you will be transferred to a claims specialist who will be assigned to you throughout the claims process. They will:

• Make the initial claim on your behalf
• Obtain any relevant information (medical or personal)
• Engage with the insurance company directly
• Identify and address any potential concerns that may arise
• Minimise any delays by regularly chasing your insurance company
• Provide you with regular updates, at a frequency that suits you
• Ensure your claim is managed efficiently and effectively
• Challenge any decision that we feel is unfair

Our commitment and Service Standard

One of the most common complaints we hear from customers is how long the claims process takes, companies not responding to emails or phone calls for weeks and generally poor levels of service.

At Resolute Claims, we’re not your typical claims company. We help hundreds of customers every year obtain a successful insurance pay-out. We do this by not focusing on “numbers” or volumes of claims. Our focus is to ensure that our customers always come first, we strive to provide an exceptional service and achieve the best outcome possible for you. Our expert case handlers have a maximum number of claims they can handle to ensure that service quality and customer outcomes are never impacted.

We understand the importance of keeping you updated on how your claim is progressing. That is why we promise to:

• Respond to all emails you send and phone calls you make within 3 hours.
• Any information we receive relating to your complaint will be looked at within 24 hours of receipt.
• Be open and honest with you about the chances of success and how we are proceeding with your complaint.
• Ensure that you always have a good understanding of how your claim in progressing and what the next steps are.

At Resolute Claims you are our main priority. We understand that your experience with the insurance industry may have been stressful and we aim to provide a completely different type of experience.

We will assign you a case handler when you make your first call. Our call systems are set up so that when you call your assigned consultant should always pick up the phone first, and only speak to someone else when they are not available.

Our mission statement is to embody the principles of Trust, Transparency, and Integrity. We will always state that you can complain yourself and will provide you with information and guidance on how to do this if you feel it is your best option. It is important for us to feel that you are part of your claim.

We aim to meet the highest standards possible so if we ever fall short, we will welcome your feedback to discuss this.