Case Study

Mrs. M took out a critical illness policy with her mortgage in 2008.

Unfortunately, Mrs. M began to struggle with joint pain, dislocations, and dizziness. Over the next few years, Mrs. M experienced a wide range of symptoms, including dislocated joints, unexplained illness, and heart issues. Despite several years of testing and hospital visits, her medical professionals couldn't identify any underlying conditions to explain her symptoms.

Mrs. M recalls her struggle to find answers. "It honestly felt like I was making this up. The number of times I spent at my GP and in hospitals, doubting myself, made me feel horrible."

Following extensive tests, investigations, and surgeries, Mrs. M was diagnosed with a connective tissue disorder called Ehlers-Danlos Syndrome and a type of Dysautonomia called Postural Tachycardia Syndrome (POTs). These conditions affected Mrs. M's mobility and her ability to perform daily activities like ironing and vacuuming.

Mrs. M discovered that her Critical Illness Policy included a Total Permanent Disability (TPD) clause but wasn't sure if she could make a claim for her condition. So, Mrs. M reached out to Resolute Claims for assistance.

Resolute Claims asked Mrs. M about her condition and how it impacted her life. Mrs. M was assigned a consultant from our team who understood her condition and the impact it could have on her life. They used their expertise, in conjunction with their medical team, to review her insurance policy documents to determine her coverage. Resolute Claims then helped Mrs. M submit a claim for the Total Permanent Disability clause of her policy, guiding her through the insurance claims process.

Mrs. M's Total Permanent Disability claim was paid in full, allowing her to repay her mortgage.

She said:

"I honestly can't thank Resolute Claims enough for their support with my Total Permanent Disability claim. I genuinely would not have made a claim on my insurance policy had it not been for the advice and expertise of my consultant and their team. Their knowledge of the insurance claims process is second to none, and they are approachable and kind. They showed genuine compassion for my illness and understood the stress and anxiety involved in navigating the insurance industry. This claim means I can now pay off my mortgage, which is life-changing for me and my family. Thank you so much to the team at Resolute Claims."

If you're considering making a claim on your insurance policy and need free information and guidance, contact Resolute Claims, who can help you navigate the process. Call 0333 050 8792 (local rate) or email claims@resclaim.co.uk.