Claim on Legal and General Life Insurance

If you or a loved one has a life insurance policy with Legal and General, there’s a few easy steps you can take to ensure the claim goes smoothly. Resolute Claims are here to assist people who would like to make a claim and can take the stress and hassle out of the claims process. You don’t have to use our service and the below information is a good guide of what to expect from the claims process.

To make a claim on your Legal and General life insurance policy, follow these general steps:

Review Your Policy Documents: Refer to your life insurance policy documents from Legal and General. It's essential to understand the terms, coverage, and requirements for making a claim. It’s also a good idea to have your loved ones health information to hand, such as GP and medical professional details.

Get the right information: For a life insurance claim you will need to provide a copy of the death certificate. Depending on how the policy was held (in trust) you might also require a grant of probate/letters of administration.

Notify Legal and General: Contact Legal and General as soon as possible to inform them about the insured person's death or the triggering event for the claim. You visit Legal and General online or call them on 0800 137 101. You can also email Legal and General at life.claims@landg.com.

Complete and Submit Claim Forms: Legal and General will normally email or post the claim forms to the next of kin to be completed. These can sometimes be done over the phone or online.

Submit the Claim: Send the completed claim forms and supporting documents to Legal and General. This can often be done online, via mail, or through email, as per their guidelines. It may take them 2-3 to assess these documents and they may have to contact the insured persons GP for some further information.

Follow Up: After submitting the claim, follow up with Legal and General if necessary to ensure they have received all required documents and information. They may require additional details or documentation to process the claim efficiently.

Wait for Processing: Legal and General will review the claim and assess its validity based on the policy terms and documentation provided. Once the claim is approved, they will proceed with the payout as outlined in the policy. A normal claim can take between 6-12 weeks for a pay-out to be sent.

Remember, the process might vary depending on the type of life insurance policy you have with Legal and General and the specific circumstances of the claim. It's crucial to carefully read through your policy documents and follow the instructions provided by Legal and General to ensure a smooth and successful claims process. If you encounter any difficulties or have questions, contact Legal and General's customer service for guidance and assistance throughout the claims process.

Claim on Legal and General Critical Illness

This article contains some useful information when trying to claim on your Legal and General Critical illness policy. Resolute Claims are experienced in helping customers get a successful Critical Illness pay-out. Out trained specialists have years of experience in helping customers. If you require any support, please do not hesitate to get in touch. If you do decide to claim yourself, the below guidance might prove helpful.

Understand Your Policy: Take time to go through your Critical Illness policy documents provided by Legal and General. Get familiar with the coverage details, terms, and conditions related to making a claim for critical illness. Check the condition you’ve been diagnosed with is mentioned in the policy terms (along with any exclusions or limitations). For example, if you’ve suffered a heart attack there’s often limits and exclusions based on the severity of the heart attack.

Inform Legal and General: Once the critical illness is diagnosed, reach out to Legal and General promptly. You can call them on 0800 068 0789 or email them at health.claims@landg.com quoting your policy number.

Gather Required Information: Collect all the necessary documents and information needed to support your claim, such as:

• Medical reports confirming the critical illness diagnosis.
• Completed claim forms provided by Legal and General.
• Policy details and any other information requested by the insurer.
• Contact details for your GP and Consul.

Submit Claim Documents: Send the completed claim forms and supporting documents to Legal and General following their specified methods, which may include online submission, mail, or email.

Keep Track of Claim Progress: After submitting the claim, stay in touch with Legal and General to check the progress of your claim. They might require additional details for processing.

Await Claim Decision: Legal and General will evaluate your claim based on the policy terms and the documentation provided. They'll notify you of their decision once the assessment is completed.

Review Claim Outcome: Once the decision is made, review the outcome of your claim. If approved, Legal and General will proceed with the payment according to the policy terms.

Always make sure to follow the guidelines specified in your policy documents when making a claim for critical illness. Providing accurate and complete information is crucial for a smooth claims process. If you have any questions or uncertainties, don't hesitate to contact Legal and General's customer service for assistance throughout the claim process.