Claim on Aviva Life Insurance

Aviva Life Insurance claims

If you have an Aviva life insurance policy the quickest and fastest way to claim is online. Aviva offer an online portal. Aviva offer a system where you can register online using your policy number and email address.

This lets you access your policy documents and schedules along with the ability to make a claim. You can also call Aviva directly to ask for a claim form to be issued to you.

Filling in the claim form

Aviva will normally ask that you fill in certain details such as the persons GP and/or Consultants details. They will also ask for a copy of the death certificate to be sent to them. Aviva will also ask question around the cause of death and when the person first had symptoms and when they may have been diagnosed.

If the death was sudden they may wait to see a corners report before considering the claim.

If there was no nominated beneficiary you may have to get letter of administration or a grant of probate (confirmation in Scotland). This is basically an order from the court authorising a person or persons to deal with someone’s estate.

The Process

Once Aviva have received your claim form and death certificate , along with any other information they require they will start to process your claim. This may involve writing to the persons GP to get more information about their health and lifestyle (such as smoking and alcohol consumption).

Once they have this report they would either pay the claim, or if the information has identified a potential non-disclosure, they may request some more information from medical professionals such as GP notes or gull medical records.

The Time Frames

Normally it can take anything between 4-6 weeks to make a claim on an insurance policy. Companies like Aviva are experiencing an increase in claim right now and that timeframe has been increased to around 8-12 weeks in some cases.

Delays can be emphasized by delays in medical professionals returning reports, which can take over four weeks to arrive.

Need Help

If you need help claiming on a life insurance policy we offer a low cost service that operates on a no win no fee basis. For example if the policy you were claiming on was worth £150,000, we would charge 1.92% plus VAT of any payment you receive. For more information please speak to one of our consultants on 0333 050 8792.